Terms of Service

Approved by the owner on 2026-11-06; placeholders still to fill. Not legal advice. Bracketed items such as [COMPANY], [SERVICE] and [JURISDICTION] are placeholders. The terms follow how the product works today: prepaid credits, platform-owned provider keys, 7-day upload and 30-day output retention, and the moderation stack in D-010. A lawyer in your jurisdiction should review the whole document before it goes live, especially sections 9 and 11 and any consumer-law carve-outs.

These Terms of Service ("Terms") govern your use of [SERVICE], an API and dashboard for generating images and video with third-party AI models, operated by [COMPANY] ([COMPANY NUMBER]), [ADDRESS] ("we", "us").

1. Agreement

1. By creating an account, generating an API key or using [SERVICE], you agree to these Terms, the Acceptable Use Policy and the Privacy Policy. If you don't agree, don't use the service.
2. If you use [SERVICE] for an organization, you confirm you can bind it, and "you" means that organization. Each organization member is bound too.
3. The service is for business and developer use. You must be at least 18 and able to form a binding contract.
4. If you have a separate signed agreement with us, it takes precedence where it conflicts with these Terms.

2. The service

1. [SERVICE] gives you one API, SDKs and a dashboard for submitting image and video generation requests to models run by third-party providers ("Providers"), such as Google, OpenAI, Black Forest Labs and others listed on our models page.
2. We don't train the models, and we don't control how Providers' models behave. Outputs may be inaccurate, unexpected or similar to other people's outputs.
3. Models are added, changed and retired over time. We follow the deprecation policy in our API documentation, but a Provider can withdraw a model at short notice, and we may then have to retire it sooner.
4. Features marked beta, preview or invite-only are provided as they are, may change or stop without notice, and are excluded from any service commitments.

3. Accounts and API keys

1. Keep your account details accurate. Each person signs in with their own account; don't share sign-ins.
2. API keys are shown once. Store them securely, never put them in client-side code or public repositories, and revoke any key you think is exposed.
3. You are responsible for all usage, and all charges, made with your account or keys, including by your members, your customers and anyone using a leaked key, until you revoke it.
4. If you let your own customers use [SERVICE] through your product, you are responsible for their use and for making them follow the Acceptable Use Policy.
5. Tell us at [SECURITY EMAIL] about any unauthorized use or security issue you find.

4. Credits, pricing and payment

1. Prepaid credits. You buy credits in US dollars, from $[10] to $[10,000] per top-up, through our payment processor, Stripe. Credits are not money, carry no interest and can't be transferred or exchanged for cash, except as section 4.7 says.
2. Prices. Each model's price is shown on our models page and returned by the API. The price in effect when you submit a request is the price used for it. We may change prices for future requests on [7] days' notice; a price drop can take effect immediately.
3. Holds and charges. When you submit a request we hold the maximum it could cost. When it finishes we charge for what was actually produced (for example, seconds of video or images delivered), never more than the hold, and release the rest.
4. No charge for requests that fail because of a Provider outage, invalid parameters, an error on our side, or our input moderation. For results blocked by a Provider's or our output moderation, and for canceled requests, the charge is the one shown for that model (today, zero for moderation blocks).
5. Auto-recharge. If you turn it on, you authorize us to charge your saved card the amount you chose whenever your balance falls below your threshold, until you turn it off.
6. Taxes. Prices exclude taxes. You pay any applicable taxes; we add them where we are required to collect them.
7. Refunds. Unused credits are non-refundable except where the law requires otherwise, if you reject a change to these Terms (section 8.4), or if we end the service or terminate your account without cause (section 10). Nothing in these Terms limits rights you have under consumer law that can't be excluded.
8. Expiry. [Credits do not expire while your account is open. / Credits expire [24] months after purchase.]
9. Disputes and negative balances. A refund or chargeback for credits you already spent can make your balance negative. You must pay it before new requests are accepted. Raise billing questions with us at [BILLING EMAIL] within [60] days.

5. Acceptable use and moderation

1. You must follow the Acceptable Use Policy, which forms part of these Terms, and the usage policies of the Provider whose model you use.
2. We check prompts, uploaded images and outputs with automated systems, and people may review flagged content. We may block a request or output that we believe breaks the policy, without charge (section 4.4).
3. We report apparent child sexual abuse material to the relevant authorities (for example NCMEC or [LOCAL AUTHORITY]), keep the evidence as the law requires, and suspend the account immediately.
4. New accounts start with lower spending and concurrency limits, which rise after the first payment. We may set or change rate and spending limits to protect the service.

6. Your content and outputs

1. Inputs. You keep whatever rights you have in your prompts, uploaded images and other inputs. You confirm you have the rights and consents needed to submit them, including from any person shown.
2. Outputs. As between you and us, we assign to you any rights we have in the outputs you generate. Whether outputs are protected by copyright depends on the law where you are, and your use is also subject to the relevant Provider's terms.
3. Our licence. You give us a worldwide, non-exclusive licence to host, copy, process and send your inputs and outputs to Providers, only to run the service, moderate content, prevent abuse, give support and meet legal obligations. We don't use your content to train models, and we don't sell it.
4. Retention. We delete uploaded inputs after 7 days and outputs after 30 days by default (or the period your plan sets). Download anything you want to keep. Content held for a legal reason, such as a CSAM report, may be kept longer.
5. Provenance. We keep content-provenance data that Providers add, such as C2PA manifests and watermarks. Don't remove or alter it where a Provider's terms or the law requires it to stay.
6. Feedback. If you send us suggestions, we may use them without obligation to you.

7. Third-party providers

1. Each request is processed by the Provider of the model you choose, under that Provider's own terms and usage policies, which we link from the models page. Those terms apply to you as well as to us.
2. If you allow fallback routing on a request, we may send it to another model that you listed or that we show as equivalent. The price charged is the price of the model that actually ran, never more than the hold.
3. Providers' outages, changes and content filters are outside our control. We aren't liable for them, but we don't charge for requests that fail because of them (section 4.4).

8. Availability, support and changes

1. We aim to keep [SERVICE] available and publish its status at [STATUS URL], but we don't promise uninterrupted service unless a signed agreement says so.
2. Support is by email at [SUPPORT EMAIL]. We aim to reply within [2] business days.
3. We may change the service. We'll give at least [30] days' notice of a change that removes a feature you use or breaks the API, except where a Provider, security or the law forces a faster change.
4. We may update these Terms. We'll email account owners and post the new version at least [30] days before material changes take effect. Continuing to use the service after that means you accept them; if you don't, stop using it and ask for a refund of unused credits within that notice period.

9. Disclaimers, liability and indemnity

1. Disclaimer. To the extent the law allows, the service and outputs are provided "as is". We disclaim implied warranties of merchantability, fitness for a purpose and non-infringement, and we don't warrant that outputs are accurate, unique or free of third-party rights.
2. Cap. To the extent the law allows, our total liability arising from these Terms or the service in any 12 months is limited to the amount you paid us in those 12 months.
3. Excluded losses. Neither party is liable for indirect or consequential loss, or for lost profits, revenue, data or goodwill.
4. Exceptions. Sections 9.2 and 9.3 don't limit your payment obligations, your indemnity, liability for fraud or wilful misconduct, or liability that can't legally be limited.
5. Consumer law. Where a consumer guarantee can't be excluded, our liability for breaching it is limited, where the law permits, to supplying the service again or paying for it to be supplied again.
6. Indemnity. You will defend and indemnify us against third-party claims arising from your inputs, your use of outputs, your customers' use of the service, or your breach of these Terms or the Acceptable Use Policy.

10. Suspension and termination

1. You can close your account at any time from the dashboard or by emailing us.
2. We may suspend keys or accounts right away, without notice, for suspected CSAM, a serious or repeated breach of the Acceptable Use Policy, fraud, unpaid amounts, or a security risk. In other cases we'll give notice and a chance to fix the problem first where we reasonably can.
3. We may end these Terms for convenience on [30] days' notice, and then refund unused credits.
4. If we terminate for your breach, unused credits are forfeited, where the law allows.
5. After termination your access ends and we delete your content as the Privacy Policy describes. Sections 4.9, 6.3, 9, 11 and any amounts owed survive.

11. General

1. Governing law. These Terms are governed by the laws of [JURISDICTION], and the courts of [JURISDICTION] have exclusive jurisdiction, unless consumer law gives you the right to bring a claim where you live.
2. Export and sanctions. You won't use the service from, or for anyone in, a country or on a list subject to sanctions that apply to us. We block some regions for this reason.
3. Notices. We send notices to your account owner's email. Send notices to us at [LEGAL EMAIL].
4. Assignment. You may not transfer these Terms without our consent. We may transfer them as part of a merger, acquisition or sale of assets.
5. Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, including Provider and cloud outages.
6. Entire agreement. These Terms, the Acceptable Use Policy, the Privacy Policy and any order form are the whole agreement on this subject. If a provision is unenforceable, the rest still applies. Not enforcing a right isn't a waiver of it.

Questions: [LEGAL EMAIL].